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Privacy Policy

Introduction

LOHENGRIN AG (“we,” “us,” or “our”), a company registered in Switzerland under company number CHE-102.686.041 with its registered office at St.Jakobs-Str. 7, 4052 Basel, Basel-City, Switzerland, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website engage with our services to recover money lost to scams or fraudulent investments (the “Services”), or interact with our marketing campaigns, including those delivered through Meta Ads and Google Ads.

This Privacy Policy applies to all users of our Website and Services, including visitors, clients, and individuals who interact with our advertisements. By using our Website, Services, or engaging with our marketing campaigns, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or Services.

1. Data Controller

For the purposes of Federal Data Protection (nFADP), LOHENGRIN AG is the data controller responsible for your personal data.

2. Personal Data We Collect

We collect and process the following types of personal data, depending on how you interact with us.

  • 2.1 Data You Provide to Us

    • Contact Information: Name, email address, phone number, and postal address when you contact us, submit a form, or engage our Services.

      Case Information: Details about scams or fraudulent investments, including financial records, correspondence, or other evidence you provide to support your recovery claim.

      Payment Information: Billing details, such as bank account or credit card information, when you pay for our Services.

      Communication Data: Information you provide in emails, phone calls, or other communications with us.

Information we collect automatically:

  • Technical information, including your IP address, browser type and version, time zone setting, operating system and platform
  • Information about your visit, including the pages you viewed, how long you spent on those pages, and how you navigated to our site

How We Use Your Information

We use your information for the following purposes:
  • To assess whether your case is suitable for referral to one of our partner law firms
  • To facilitate the referral of your case to the most appropriate law firm from our panel
  • To communicate with you about the referral process
  • To comply with our legal and regulatory obligations
  • To improve our website and services
  • To detect and prevent fraud

The legal basis for processing your information includes:

  • Performance of our contract with you
  • Compliance with legal obligations
  • Your consent, where specifically requested
  • Our legitimate interests in providing effective referral services and running our business

Data Storage and Security

We take appropriate technical and organizational measures to secure your information and protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
We retain your personal information only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For successful referrals, basic contact information and referral details may be retained for up to 6 years for regulatory compliance purposes.

Sharing Your Information

We will share your personal information with:
  • One or more of our partner law firms that are regulated by the SRA (when you proceed with a referral)
We may also share limited information with:
  • Our professional advisers, including lawyers and accountants
  • Regulatory authorities, when required by law
  • Service providers who help us deliver our services (all of whom are required to keep your information secure and confidential)
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

Your Rights

Under data protection law, you have rights including:Under data protection law, you have rights including:
  • The right to access your personal data
  • The right to correction of inaccurate data
  • The right to erasure (in certain circumstances)
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details below. There is generally no fee for exercising these rights, but we may charge a reasonable fee or refuse to comply if your request is clearly unfounded, repetitive, or excessive.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back regularly to stay informed of updates.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email : [email protected]

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

This Privacy Policy was last updated in July 2025.

Privacy Policy
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The website www.hopsens.com and the name “HOPSENS RECOVERY” is a brand owned and operated by LOHENGRIN AG.
Company number: CHE-102.686.041 |  Registed in Switzerland | Founded 1958.
Registered address St.Jakobs-Str. 7, 4052 Basel, Basel-City, Switzerland.